You have 14 days to make a return for an exchange or store credit. If your product was damaged, we will exchange the item for a non-damaged unit. If we are unable to offer a replacement, we will issue a refund.

Handling time for orders is generally between 2-7 business days as all items are made to order. 

The estimated delivery time varies bay your location. For the US shipping time is estimated at between 3-7 Business days, everywhere else is estimated to be between 4-22 business days as customs can create a delay in the arrival of your package.

We offer 3 shipping options. (1) $6 standard flat rate, (2) $10 standard flat rate. Both 1-2 depends on the weight of the items. and (3) Free shipping to all of our locations for order value of $100 or more.

No. You do not need an account to place an order, however we highly encourage you opening an account, as this will make a easier process for handling returns or tracking your orders. 

Yes. You can change your delivery address before we ship your order, by sending us an email to support@perpetualforce.com or message us on WhatsApp +81 703 3786 2535. Once your order has been shipped, we will be unable to make any changes in address. Please ensure to look at your conformation email and checking that the Ship To address is correct.

All precautions are taken to protect your information sent to our website https://perpetualforce.com. In addition, our website provides security by 256-bit SSL certificate and we do not share any of our customers’ information with third parties. Except as disclosed within our Privacy Policy.

We do package the products in a very special way to not get them damaged in any way. But if your order gets broken during shipping, please take a statement down about the courier, take photos and share them with us. You can send an email to our customer service team at support@perpetualforce.com or just message us on WhatsApp +81 703 3786 2535.